Call center Y, after switching to IP telephony, reduced waiting time by 40% and increased customer satisfaction to 95% .
For small and medium-sized companies, IP telephony is a way to save money and automate work .
Small and medium — Works without landline phones and nigerian email list 2.6 million contact leads complex infrastructure – calls can be received from a laptop, smartphone or SIP phone. — Allows you to easily scale your business – adding a new number takes 5 minutes . — No connection to the office – employees can work remotely, but the client always receives a single company number .
Example: A small online store Z used mobile phones to communicate with customers. Because of this, calls were constantly lost , and managers could not transfer customers to each other . After connecting IP telephony, missed calls decreased by 80% , and the average order processing time decreased by 30% .
International business and branches in different countries
— Offices in different countries can work as a single entity – clients call one number, and the calls are automatically redirected to the required branch. — Local numbers in other countries – clients call local numbers, even if the company how did inside sales come about? operates in another country. — Reduced costs for international calls – communication is 3-5 times cheaper than the usual operator rates.
Example: Company M opened a branch in Europe, but customers did not want to call international numbers . The solution was to connect a local number with call forwarding . As a result, the number of incoming calls increased by 50% .
Online stores and e-commerce Small and medium
— Free 0800 numbers – customers are more willing to trust review call if they don’t have to pay for the call. — Integration with CRM – the manager sees what the customer has bought before and can offer personalized offers . — Monitoring the work of employees – call analysis helps improve the level of service .