One of WhatsApp’s characteristics is its objectivity. Those who use this app usually value objective messages that get straight to the point! as this avoids wasting time and spes up the conversation. By adopting clear and direct customer service! you not only ensure quick interaction with the consumer but also avoid miscommunication and misunderstandings.
In delicate situations! it is interesting to use the audio function to communicate with the client! as there is less risk of misinterpretation of the text. However! we emphasize! once again! the ne to maintain an objective and clear conversation. When sending audio messages! remember not to exce one minute so that the client does not become discourag from listening to you.
Promote your products
Another advantage of WhatsApp for retail is the availability job seekers data of the catalog function. Through this feature! you can provide a list of all your products! allowing your customer to have access to information such as price! photo and main features of the items.
The biggest advantage of a catalog is that it makes it easier for customers to consult their products! as they can view this information whenever they want! thus speing up their purchasing decision. In addition to being a useful resource for customers! this feature also helps you share the products you have register during a conversation with them.
Facilitates communication with the customer
WhatsApp is a messaging app that aims to streamline customer service and facilitate customer contact with the brand. When your company offers this means of communication! it has a greater chance of attracting consumers.
Imagine the following situation: a customer visits your blog or social financial security in crisis situations mia profiles (such as Instagram and Facebook) and is interest in your products and/or services. If they have Ruces communication failures access to the WhatsApp link to be forward directly to a conversation with a customer service representative! this increases the review b chances of you completing a purchase.