E-commerce company V implement a virtual PBX and divid calls between the sales department and the support service . Now customers immiately get to the right specialist, and the conversion to purchases increas by 18% .
— Unification of all operators into one system – the client will always get through. — Automatic voice notifications – you can remind about north korea email list 815 contact leads delivery, time changes. — Recording of conversations – convenient for resolving controversial situations.
Example: Logistics company L connect IP telephony with automatic notification of delivery status . As a result, the number of incoming calls with questions decreas by 40% , as customers began to receive information in advance.
Online courses and ucational projects
— Virtual PBX for distributing boost your company’s performance on google calls between teachers and curators. — Voice and SMS notifications about the schule, changes, assignments. — Feback from students – support hotline.
Example: Online school T connect VoIP telephony and sent automatic reminders to students. As a result, the number of absences from classes decreas by 25% .
How IP telephony works: technical details
To better understand why IP telephony is more convenient and cheaper , let’s look at the basic technical principles of operation , including protocols, codecs, equipment, and call routing.
1. The principle of operation of IP telephony Logistics companies
IP telephony replaces traditional telephone lines with an Internet connection . This means that the call is transmitt as digital data over an IP network (local, global or Internet).
The basic process looks like this
— Voice encoding – your voice is convert into a trust review digital signal using codecs. Packetization – audio data is broken into small fragments (packets). — Internet transmission – packets are transmitt over the network using VoIP protocols. — Decoding at the recipient’s end – packets are collect, decod, and play back.
As a result, communication is as fast as in conventional telephony, but without the limitations of wir lines.