Financial company X chose encrypt IP telephony to protect confidential communications with clients.
7. Easy scaling
You can add a new employee in a minute. There are no restrictions on the number of lines – no ne to pull wires. You can quickly connect branches, even in other countries.
Example: Company Y quickly expand, opening 5 offices in different cities. IP telephony allow them to maintain a single corporate number and avoid the costs of laying telephone lines.
Application of IP telephony in business
IP telephony is not just a way to make calls cheaper , but a powerful tool that helps companies optimize their work, increase sales and nicaragua email list 220333 contact leads control the quality of customer service .
Let’s look at the main areas where IP telephony brings the greatest benefit and what specific business problems it solves .
Sales departments and customer service
How does IP telephony help the sales department?
Every miss call is a lost deal . If the client is what is inside sales? not answer immiately, he may simply go to competitors . IP telephony allows:
— Record conversations – you can listen back, analyze mistakes and improve sales scripts. — Connect a smart voice menu (IVR) – the client chooses the desir department without waiting. — Distribute calls between managers – calls go to a free employee without delays. — Track sales efficiency – who calls and how many times, which deals are clos.
Example: IP telephony easily Company X connect IP telephony and implement call tracking. It turn out that 35% of calls were receiv outside of working hours , and many customers simply did not wait for an answer. After adding an answering machine and callback, the conversion to sales increas by 27% .
Call centers and support services
In call centers, the key problem is a large flow of calls, which is difficult to distribute manually . IP telephony helps:
— Create call queues – if all operators trust review are busy, the client can wait for a free employee . — Use autodialing – mass calls to clients for notifications and promotions. — Integrate telephony with CRM – the operator immiately sees the client’s history . — Analyze operator KPIs – talk time, number of calls, customer satisfaction level.