Problem: An online platform for selling airline tickets received complaints from customers about the difficulty of contacting support, especially when changing flights and refunding tickets.
Solution: The company implemented DID numbers,
an online service allowing customers to call support for free from their own countries.
Result: Trust levels increased, complaints about poor communication decreased, and repeat orders increased. Customers returned more often, knowing that the service was easily accessible and always ready to help.
Localization for new markets and sales growth by 25%
Problem: A home goods brand entered Latin American markets but faced low sales because customers did not trust the foreign store.
Solution: DID numbers were launched for Mexico, Brazil and Argentina, and the call center adapted its service to local languages.
Result: Within six months, sales increased by 25% because customers felt more comfortable contacting support in their native language via a local number.
Increasing the average check through consultations
Problem: A store selling sports equipment noticed that customers were frequently leaving the site without placing an order.
Solution: Connecting DID numbers mexico email list 8 million contact leads allowed managers to quickly consult clients over the phone, helping them choose the right product.
Result: The average purchase amount increased as customers began ordering not only the main product, but also accessories that they learned about during telephone consultations.
5. How to choose and connect a DID number for an online store
A DID number is not just a means of communication, but an important tool for increasing customer trust, increasing conversion and you are losing clients because of communication improving service quality. Its correct selection and configuration can significantly affect sales and brand reputation.
Identification of target countries and regions an online service
Before connecting a DID number, it is important to mobile lead understand which countries or cities potential clients are located in. This affects the choice of number and tariffs.
If the company operates on the international market, it is worth connecting numbers for key countries. For example, an online electronics store can choose numbers for the USA, Great Britain and Germany.