Example: International IT company Y work with clients all over the world, but lost up to 15% of orders due to poor connection quality. After switching to IP telephony, the call quality became ideal, which increas the level of customer trust.
IP telephony is not ti to the office – you can work from anywhere in the world . This is especially relevant for companies with remote employees and international partners.
— You can answer calls from your new zealand email list 1.4 m contact leads laptop,
smartphone or tablet. — Personal and corporate numbers are available anywhere there is internet. — No more binding to SIM cards and landline phones.
Example: Online store Z open a representative office in Europe. Instead of expensive mobile tariffs, they connect a virtual number in the desir country, and customers could call them at local rates.
Automation and control of calls
IP telephony allows you to analyze the efficiency of employees and control the quality of communication with clients .
Flexibility and mobility Call recording – you can listen to dialogues again, train employees. Interactive voice menu (IVR) – the client does not ne to wait, he chooses the use appropriate tools and processes necessary department himself. Call analytics – tracking incoming and outgoing calls, average call time, dialing level.
Example: After implementing IP telephony, the call center of company N saw that 30% of calls were lost due to long waits on the line . By optimizing their work, they increas the call completion rate to 95%.
Integration with CRM and other services
IP telephony is easily connect to CRM systems (AmoCRM, Bitrix24, HubSpot, etc.), which allows:
— Automatically record all calls in the trust review client card . — Raise the communication history during the conversation . — Set up auto-dialing and voice mailings .
Example: In the support service of company M, after the implementation of CRM integration, operators began to resolve requests 40% faster , because all information about the client was display automatically.
Security and data protection Flexibility and mobility
All calls are encrypt and access to the system is protect from unauthoriz use.
Secure servers and VPN connections are us . Call encryption (TLS, SRTP) – protection against data leaks. Two-factor authentication for employees – protection against fraudsters.