ncreas customer retention Loyalty programs that are actively communicat via business telephony can increase customer retention by 15-20% . Informing customers about bonuses and privileges makes them more engag and loyal.
lass=”yoast-text-mark” />>Increas user activity about south korea email list 53142 contact leads bonuses, on average, perform 25% more transactions , which has a positive effect on the bank’s income.
>Case Study One large bank implement the integration of loyalty programs with business telephony, adding the function of automatically informing clients about their points. This allow to increase the frequency of using the bank’s products by 18% in the first 6 months.
Integrating loyalty programs
With business telephony is not only an effective way to retain customers, but also a tool for increasing their activity. Personaliz offers, automatic notifications, and availability of information about bonuses create additional benefits for el=”noopener”>backlinks and seo: how important are they? customers that strengthen their connection with the bank. In the next part of the article, we will look at how managing customer experience through omnichannel helps to increase sales and improve interactions.</p>
Customer Experience Management: Omnichannel
In the era of digitalization, customers increasingly value not only the quality of services
, but also the convenience of interaction with the bank. Omnichannel allows you to provide a single, coherent experience at all stages of interaction, regardless mobile lead of the chosen communication channel.
6.1 Convenience as a sales factor Clients who regularly
Spe and simplicity are becoming key criteria when choosing banking services. Customers want to interact with the bank through channels that are convenient for them: phone calls, SMS, messengers or mobile applications.
Integration of all communication channels creates the opportunity to:
Preserving context : A customer can start a conversation in a chat and then continue over the phone without having to explain the situation again.
Quick response . The system instantly rirects requests to the right department or to the right employee.
Unifi user experience . All channels work together to provide a comfortable interaction.
>Example: A client interest in opening a deposit can clarify details via chat on the website, and then get advice by phone from a manager who will already be aware of all the nuances.