Creating scenarios Bas on call analysis, scripts are develop that help employees feel confident in difficult situations. Such scenarios include:
Offer options for different categories of clients.
lass=”yoast-text-mark” />>Improv Service Quality Employees can south africa email list 4 million contact leads use analytics recommendations to communicate
in a more friendly and persuasive manner, increasing customer trust.
>Call analysis and objection handling allow you to not only better understand your customers’ nes, but also turn their doubts into additional sales opportunities. In the next part of the article,
we will analyze how loyalty programs help retain customers and make them permanent partners of the bank.
Loyalty programs and customer retention
Loyalty programs play an important role in retaining existing customers and increasing their satisfaction. Modern business telephony this means that it’s not enough technologies allow
integrating such programs into customer interaction processes, making them more personaliz and effective.
5.1 Integration with business telephony
Integration of bonus programs with business telephony systems makes it possible to inform clients in real time about available promotions, accumulat bonuses and personaliz offers.</p>
Examples of solutions: Universal answers to
Dynamic information on call When a call comes in, the client can hear
a message about available bonuses, for example: “Hello! You have accumulat 300 bonus points. Would you like to use them to get a discount?”
Notifications about special offers The system mobile lead can automatically send voice notifications or SMS to clients about new promotions. For example, the message: “Especially for you – increas cashback on deposits until the end of the month!”
CRM-orient interaction Integration of IP telephony with CRM allows managers to see the full profile of the client during the call and offer personaliz conditions. For example: “We see that you recently issu a card. It has already been crit with 500 welcome points!”
Advantages:
Personalization interactions Universal answers to
Speing up the process of informing about proposals.
>Increasing customer confidence in the company.
5.2 Implementation results
Integration of loyalty programs with telecommunications systems has already proven its effectiveness.