Working with the audience and its objections is the primary task of the community administrator in social networks.
It is precisely by the comments, their presence and the degree of restraint of the administrator that new arrivals evaluate his adequacy.
What negative situations arise in the comments?
Enemy attack
Situations can be different. From simple hatred to professional aggression. Defending your point of view with fists is categorically not recommended. The easiest way here is to switch the opponent to another question or lead him away, catching on to some phrase or sentence of his. Just focus on another point and ask him about it.
Quarrel
You can’t allow squabbles or bickering on your platform. Why? The opponent may leave, vietnam telegram data but the comments will remain. You can’t take words out of a song and you will go down in history as an inadequate administrator. If a person doesn’t stop bothering you, it’s easier not to react at all than to respond to aggression in the same way.
Switching between community and individual
Very often in the comments to the community, the administrator leaves aggressive comments on behalf of the community (if we take, for example, guide to writing about technology and innovation like a specialist VKontakte or Facebook). In this way, he exposes the concept and face of the community to attack. You should not confuse the personal and the professional.
I am a concept
If you switch to your personality in the commentary, then your arguments should be based on facts. No one cares about you if you do not have a formed sault data personal brand. Start from stories that happened to you or from information you found on the Internet, supported by facts and figures.
Provocation
Turn provocation into engagement! We’ve all seen tabloid headlines, haven’t we? They have one task – to make a person feel emotions. It is on emotions that a person slips and falls into the abyss of a waste of time (if we are talking about tabloids). Use provocation not like tabloid journalists, but like masters of engaging in surveys or discussions. For example. Any news can be developed into certain assumptions and presented in a post or publication, thereby engaging people in a discussion.
Now you know how to process negativity on a basic level and how to make it work for you in some cases.